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Customer Care Executive

2 weeks ago

Piplod Surat Gujarat, India Jainam Broking Limited Full time

Job Title: Executive of Customer Care Dept.

Job Overview

Key Responsibilities

1. Client Acquisition
- Identify and target potential to satisfied customer queries-Conduct to understand customer needs and trends.
- Understand clients' query and problems.

2. Product Knowledge
- Stay updated on the latest product and industry regulations.
- Clearly understanding client’s requirement.
Provide feedback to the management team for product improvement.

3. Relationship Building
- Establish and nurture strong relationships with clients to foster trust and loyalty.
- Communicate with clients to understand their evolving requirements.
- Act as a reliable and knowledgeable resource for clients.
- Coordinate with Branch and support them as needed and communicate when necessary.

5. Reports and Documentation
- Accurately maintain client records and documentation.
- Keep accurate records of client interactions and transactions.

6.Team Collaboration
- Collaborate with internal teams, such as operations, to streamline processes and enhance customer experience.
- Participate in team meetings and training sessions.

**Requirements**:

- Strong understanding of client’s query and requirement
- Ability to work independently and as part of a team.

Excellent communication and interpersonal skills.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Work Location: In person