Guest Relation Executive

1 week ago


Panvel Taluka, India Traveler's Escapade Full time

Urgent Hiring For Guest Attender on call (Telephonic) Only Female

Yrs of Exp
- 1-2 yrs of Exp with relevant positions.

Location
- Kharghar Navi Mumbai.

Qualification : Bachelor degree in discipline.

**Role and Responsibilities**
- **concierge service a one-stop solution for our travelers**
- H**andle all customer queries and complaints raised on social platforms like Facebook, Instagram, GMB, and Twitter and understand the customer grievances and provide appropriate resolution**
- **Solve/answer prospect and customer issues, complaints, questions/queries in close coordination with the other departments maintain the records**
- **Take a customer-focused approach to handle complaints and escalations**
- **Work on following up on all the assigned cases**
- **Provide resolution within the framed timelines**

**Good written and verbal communication.**
**Good knowledge of Microsoft proficient.**
**Maintaining the logbook.**
**Multitasking & Time management.**
- **Ensure that all written communication is carried out as per the customer care procedures**

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Kharghar, Panvel Taluka - 410210, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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