Process Expert

Job Title: Process Expert
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Introduction:

- To manage the process as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the team
- Responsible for the end-to-end completion of all daily task in various work streams and ensure accurate and seamless execution of UK payroll

What will you be doing?
- Accountable for ensuring all daily tasks assigned are completed as per the service level agreements.
- Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience.
- Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, enabling efficient and lean operation of processes.
- Work with team manager and take joint responsibility of the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place.
- Accountable to complete all tasks and reports for the payroll cycle enabling smooth pay-run.
- Examples may include (but not exhaustive of):
Completing all actions arising from DIT reports.

Ensure payroll critical processing is completed before pay-run.
- Ability to identify anomalies in SAP and flag it with relevant stakeholders for correction.
- Ability to manage workflow via Siebel.
- Ability to identify process gaps and finding efficient solutions to plug the gap which helps build a robust control environment and lean processes.

What we’re looking for:

- Knowledge on EDM processes of Transfers, Hire, Exits and absences.
- Experience of GSAP, Siebel and proven ability in shaping new procedures and exchanging best practice to improve advisors and customer experience.
- Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly.

Skills that will help you in the role:

- Team Handling and Escalation handling ability
- Workflow time management experience
- Knowledge of Barclays HR Policies and Procedures.

Where will you be working?

Chennai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform