Customer Service Officer

2 weeks ago

Gurugram Haryana, India KALP SOLUTIONS Full time

**Qualifications**:

- Graduation is mandatory.
- Proven customer support experience or experience as a client service representative is a plus.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer-oriented mindset and the ability to adapt/respond to different types of characters.
- Problem-solving skills with a keen eye for detail.
- Ability to work effectively during night shifts.

**Key Responsibilities**:

- Handle and resolve customer complaints in a courteous and professional manner.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Maintain customer records by updating account information.
- Follow communication procedures, guidelines, and policies.
- Collaborate with the team to identify and implement improvements in service quality.
- Escalate unresolved issues to the appropriate departments or managers.
- Keep records of customer interactions, process customer accounts, and file documents.
- Monitor customer feedback and provide suggestions for continuous improvement.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

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