Trade Services

4 days ago

Mumbai, India Citi Full time

Job Purpose: The role requires a Trade Specialist with strong knowledge of Trade products who will work with the Team/Branch/Stakeholders to ensure seamless and error-free processing of Insurance Letters of credits and handling inquiries, investigations, quality queries/improvements and timeliness of service. Key responsibilities: + Transaction processing for insurance letter of credits; including Amendment/issuance and payments; including Compliance screening for all relevant documents. + Knowledge about SWIFT MT 760, MT 767, MT 799 and tested telex. Swift payment knowledge + Provide operational & Thought leadership to the team - creation of knowledge warehouse for the ILOC team + Align with internal stakeholders within Citi for delivery and processes. + Accountable for overall ILOC Trade unit and deliverables of the team. + Accountable for ensuring that the unit comply with the Citibank Risks & Control policies and processes. + Monitor metrics pertinent to client satisfaction & Ensuring high emphasis on controls within the team. + Serve as a senior escalation point for internal and external clients. + Ensure and monitor the right focus is placed on Zero Error processing of transactions. + Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions. + Root cause analysis to be performed on errors. + Improvement in process by automation and process enhancements and ensuring that the goals are met. **Skills**: Trade Products Knowledge - preferable in Insurance letter of Credits. Excellent written and verbal communication skills Ability to prioritize and organize own workload Assertive & strong teamwork/interpersonal Multi-tasking a must requirement Motivated and self-driven with limited oversight requirements Mentor and motivate the team members on a time to time basis Excellent decision making skills Critical and independent thinker Strong focus on Controls - **Job Family Group**: Operations - Transaction Services - **Job Family**: Cash Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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