Customer Service Representative

7 days ago

Gurgaon, India Uncle Delivery Express Private Limited Full time

Provide on call support for drivers and users

Handle escalations related to order placement

Ensure calls are handled as per SOP within the designated talk time

Should be comfortable in dealing with drivers and always display a professional attitude on a call

We would love to see you on-board if:
Should have problem-solving and convincing skills.

Should have worked on projects where they were required to convince/ resolve issues amicably

Preferably settlement of bills, Telecom, escalations handling

Prior exp of working with Genesys and Salesforce would be an added advantage.

Excellent in Hindi & English.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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