Team Member

1 week ago

Arasur Coimbatore Tamil Nadu, India Lakshmi Machine Works Full time

Org Structure
- QA - Customer QA
- Job posted on
- Jun 14, 2025
- Employee Type
- Staff
- Experience range (Years)
- 0 - 0

Purpose of the Role

"1) Responsible for on-ground execution of Quality strategy and achievement of strategic operational goals to exceed customer expectations for product quality, cost and delivery, through focus on Customer quality assurance activities

"

Responsibilities & Accountabilities

Execute the quality strategies and processes in place with respect to Customer quality to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner

Execute quality assurance activities associated with the Customer experience (Products, issue resolutions, interactions, service, sales)

Drive quality system improvement strategies for processes related to customer interactions and satisfaction and drive its implementation.

Monitor critical quality metrics and parameters required to meet profitability and customer satisfaction targets

Maintain COPQ(Cost of Poor Quality) with respect to Customer quality of the unit within the acceptable target limits

Ensure quick resolution of customer complaints and enhance customer satisfaction

Ensure the highest quality output that meets customers' expectation in the most cost effective manner, through Customer quality assurance activities along with action planning for identified gaps

Participate in daily DEMS complaints meeting for Foundry products

Track and execute actionable for pending customer complaints in DEMS periodically

Coordinate with DEMS handling team to resolve complaints on time

Track and support SIC in escalation of long pending customer complaints with HOD's

Execute the activities for closure of the complaints in DEMS module as per agreed time line.

Identify critical unresolved issue in Foundry products and initiate projects on the same

Conduct Customer visit or faster resolution of customer complaints

Execute Product Audit at Customer end as per time line.

Ensure timely delivery of Free replacements for Service requests booked in DEMS

Identify and suggest methods for rectifying the bottlenecks that lead to delay in complaints resolution process.

Assist in continual improvement of Quality system

Participate in Process improvement teams and complete documentation whenever required.

Participate in Daily war room meeting for customer complaints resolution

Track and ensure lead time for closing complaints is as per agreed time line.

Execute activities for chronic failures elimination

Ensure reimbursement of customer returned supplier parts

Customer issue resolution and escalate if on time if required, to improve the customer complaint closing response time

Implement Fire wall station based on customer complaints

Ensure adherence to Business Excellence processes in all activities related to the Customer quality sections

Review and evaluate Customer quality data to identify process improvement opportunities within the manufacturing and quality section

Suggest and use latest technologies and tools for Customer satisfaction and quality assurance

  • Team Member

    4 days ago

    Arasur, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    DepartmentR&D - Components TeamJob posted onSep 10, 2025Employee TypeStaffExperience range (Years)0 - 0Purpose of the RoleDesign and development of spindle sub systemContinuous improvement in designResponsibilities & AccountabilitiesDesigning the concepts and 3D model.Performing the calculations in design.Studying the boughtout items.Detailing the...

  • Team Member

    7 days ago

    Arasur, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Org StructureR&D - Turning CenterJob posted onSep 05, 2025Employee TypeStaffExperience range (Years)0 - 0Purpose of the Role:Design and development of special execution/customization project & Release of BOM of HMC machines as per pre-scopes ( 1a/1b)Resolve the machine related warranty complaints in all special execution/customization project of HMC...

  • Team Member

    7 days ago

    Arasur, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Org StructureR&D - Project ManagementJob posted onSep 01, 2025Employee TypeStaffExperience range (Years)0 - 0Job Description - Project ManagementDevelop and manage a budget for the section to ensure sufficient resources to carry out research and development activities.Manage costs to ensure that you are maximizing the return on investment for your R&D...

  • Team Member

    4 days ago

    Arasur, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Org StructureR&D - ValidationJob posted onSep 10, 2025Employee TypeStaffExperience range (Years)0 - 0Purpose of the Role:Responsible for on-time completion of New Product validation in coordination with QA, R&D,AES & CSD.Ensure metal cutting validation of NPD machines in coordination with AES as per SOP.Ensure validation of NPD machine, subsystems, and...

  • Team Member

    2 days ago

    Arasur, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    DepartmentSCM - Sheet Metal | Consumables & Outbound LogisticsJob posted onSep 01, 2025Employee TypeStaffExperience range (Years)0 - 0Purpose of the RoleEnsure strict adherence and focus on SOPs in terms of Norm management and ensure availability of material as per colour priority.Responsibilities & AccountabilitiesTo ensure PO availability for components...

  • Team Member

    7 days ago

    Arasur, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time

    Org Structure - R&D - Components Team - Job posted on - Sep 08, 2025 - Employee Type - Staff - Experience range (Years) - 0 - 0 Purpose of the Role "1. Prepare and issue of instruction manuals to customers 2. Responsible for effectively coordinating with machine-in-charge to implement the ECO updations in manuals 3. Responsible for availability of...

  • Team Member

    5 days ago

    Arasur, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time

    Org Structure - R&D - Validation - Job posted on - Sep 10, 2025 - Employee Type - Staff - Experience range (Years) - 0 - 0 **Purpose of the Role**: 1. Responsible for on-time completion of New Product validation in coordination with QA, R&D,AES & CSD. 2. Ensure metal cutting validation of NPD machines in coordination with AES as per SOP. 3. Ensure...

  • Team Member

    5 days ago

    Chennai, Tamil Nadu, India GOPIZZA Full time

    **Key Responsibilities**: - Greet customers warmly and take their orders with a positive attitude. - Prepare and serve food and beverages according to company standards and recipes. - Handle cash transactions accurately and efficiently. - Maintain cleanliness and sanitation standards in dining areas, restrooms, and kitchen. - Restock supplies and ensure...

  • Team Member

    5 days ago

    Arasur, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time

    Department - R&D - Components Team - Job posted on - Sep 10, 2025 - Employee Type - Staff - Experience range (Years) - 0 - 0 Purpose of the Role 1. Design and development of spindle sub system 2. Continuous improvement in design Responsibilities & Accountabilities - Designing the concepts and 3D model. - Performing the calculations in design. - Studying...

  • Team Member

    7 days ago

    Ganapathy, Coimbatore, Tamil Nadu, India Lakshmi Machine Works Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Org StructureQA - Incoming InspectionJob posted onAug 27, 2025Employee TypeStaffExperience range (Years)0 - 0Purpose of the RoleDeveloping and implementing quality control activities, as well as overseeing the work of quality control personnel and other staff with respect to Incoming and Testing quality part of the value chain to achieve strategic...