Guest Relation Executive

6 days ago

Dum Dum Kolkata West Bengal, India Shanghai Flavours of China Town Full time

Female hostess / Guest Relationship Executive is responsible for providing exceptional guest experiences by greeting, assisting, and addressing guest queries efficiently. They ensure the highest level of customer satisfaction and act as the main point of contact for guests, maintaining a warm and welcoming atmosphere.

**Key Responsibilities**:

- **Guest Interaction**:

- Greet and welcome guests warmly upon arrival and ensure a memorable experience throughout their stay.
- Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring resolutions that enhance guest satisfaction.
- Offer personalized service and anticipate guest needs by being attentive and engaging.
- **Check-In/Check-Out**:

- Assist guests with the check-in and check-out process, ensuring smooth and efficient service.
- Handle guest reservations and payments, ensuring accuracy in the billing process.
- **Guest Services**:

- Provide information about restaurant amenities, services, and nearby attractions.
- Arrange transportation, reservations, or any special requests as required.
- Handle guest feedback and complaints professionally and escalate to the appropriate department if necessary.
- **Relationship Building**:

- Build strong, positive relationships with guests to ensure repeat visits and loyalty.
- Collect guest preferences and feedback to provide a personalized experience during future visits.
- **Administrative Tasks**:

- Maintain guest records and update the database with accurate information.
- Prepare daily activity reports and communicate key details to relevant departments.
- Monitor guest satisfaction scores and identify areas for improvement.

**Qualifications and Skills**:

- Previous experience in guest relations, front office, or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Professional appearance and demeanor.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and hotel management software.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Bengali (preferred)

Work Location: In person

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