Customer Service Executive-vodafone Uk
5 hours ago
Job Title: Customer Service Executive-Vodafone UK
Job Code BU LOB Vertical PRVCMB21001-Customer Service Executive TCTSL Vodafone UK C&W Access
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved & work proactively to maintain the same.
- Graduate with 0-4 years of experience
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
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