CRM - Spanish Language

4 days ago

Gurugram Haryana, India Heine Corporation Full time

Position Overview: The Customer Relationship Manager will be responsible for:

- Client Engagement: Serving as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Relationship Building: Developing and nurturing long-term relationships with clients to understand their needs and align our services accordingly.
- Feedback Management: Collecting and analyzing client feedback to inform service improvements and innovations.
- Cross-Functional Collaboration: Working closely with sales, marketing, and product development teams to ensure client expectations are met and exceeded.
- Performance Monitoring: Tracking key performance indicators related to customer satisfaction and retention and implementing strategies for improvement.

Qualifications:

- Experience: Minimum of 2-5 years in customer relationship management or a related field, preferably with exposure to international markets.
- Language Proficiency: Fluency in English; proficiency in additional languages such as Spanish or Portuguese is advantageous.
- Technical Skills: Proficiency in CRM software and Microsoft Office Suite.
- Communication Skills: Exceptional interpersonal and communication abilities.
- Problem-Solving Skills: Strong analytical skills with a proactive approach to identifying and resolving issues.
- Cultural Awareness: Understanding of diverse cultural norms and practices, especially pertaining to international clients.

**Benefits**:

- Competitive compensation package commensurate with experience.
- Opportunity to work in a dynamic and collaborative environment.
- Professional growth and development opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹45,000.00 - ₹55,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you have experience in Product based company? If yes, how many years?
- Current & Expected CTC?
- Notice Period (In days)?
- How fluent are you in Spanish ?

**Experience**:

- Customer relationship management: 1 year (required)

**Language**:

- Spanish (required)

Work Location: In person

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