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Guest Relations Executive

2 weeks ago

Yusaf Sarai, India One Tree BNB pvt ltd. Full time

**Roles and Responsibilities include**:

- Manage guest inquiries after reservation confirmation through Airbnb and other OTA platforms
- Assist the guest after check-in (inquiries, recommendations) / Problem resolution -Assist guests with property directions if needed.
- Report guest issues with the Housekeeping team to give immediate solutions. -Coordinate with ground team for any special requested by guest.
- Maintain clear and effective communication with Housekeeping, Maintenance team through the different channels (slack / Whatsapp).
- Good communication skills, should be able to communicate in English
- Experience required - 6 months to 1 year ( In Hospitality is a must)
- Age: 22 to 30 only
- Ability to handle issue and situation Basic computer / internet literacy (use hotel management software, upload docs etc)
- Previous experience in hospitality is not mandatory
- Keen to commit to at least a 1-2 year time frame for the role
- Excellent writing skills (no typos)
- Excellent telephone etiquette Problem-solving and decision making under pressure
- Warm communication - empathy & personal connection
- Service attitude - "customer is always right"
- Teamwork, especially with other Teammates

**The Perks and Benefits**:

- 20% off OneTree stays
- Multicultural, bold, and inspiring work environment
- Responsibility from day one and professional and personal growth opportunities
- Leave Weekly Leave - 1 Day per week (non weekend)
- Sick Leave - As required
- Location - Hauz khas, Delhi

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX