Wanted: Client/customer Relations Executive

2 days ago

Pappanamcode Thiruvananthapuram Kerala, India Care and Cure Home Healthcare Service Full time

We are Kerala's first Home-based Medical Services Organization.

We are in need of an excellent Customer Relations Persons to work with our continuous care clients.

Responsibilities and Duties:

- New Clients Registration
- Introducing New Clients to Care and Cure's Services
- Monitory of Key Performance Indicators in the delivery of services to Clients: Delivery Time, Completion of Follow Up Procedures & Services, Timely delivery of results and other documentation, Confirmation of Client's Understanding and Awareness of the treatment plan and next steps to be taken.
- Ensuring that all documentation is complete and accurate
- Resolution of operational and tactical issues
- Up-to-date awareness of client's needs and status
- Tackling issues raised by client, client's attenders, family members etc.
- Liasing with all other teams inside and outside Care and Cure on behalf of the patients (admin, doctors, nursing, labs, finance etc.)
- Collection of feedback about services
- Collection of review (online and offline) about services
- Follow up of customers for a minimum of 6 months after the service
- Periodic Reports to Management about Service KPIs
- Periodic Reports to Management about all cases where customers have not had a delightful and satisfying experience
- Participation in marketing activities
- Participation in meetings, training and activities aimed at resolving issues and improving performance
- Suggestions to improve performance
- A pleasing personality
- Superior Communications Skills
- IT skills including use of the Internet, Apps and productivity software like Excel, Word, Powerpoint etc.
- Documentation and Reporting Skills

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

COVID-19 considerations:
All Covid Precautions provided

Ability to commute/relocate:

- Pappanamcode, Thiruvananthapuram - 695040, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

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