Control Tower Representative

1 day ago

Delhi, India Choice Logistics Full time

**COMPANY OVERVIEW**:
We invented mission critical, post-sales logistics. Now, we're reinventing the way industry leading companies move their products through their complete life cycle with tailored, global finished goods distribution, post-sales, reverse logistics and end-of-life solutions. Powered by data and technology, we deliver world class service by leveraging our highly scalable, global infrastructure and end-to-end capabilities.

Our Roots

Over the course of our sixty years history, Choice Logistics has evolved from an on-demand service parts delivery business focused on the US market, to a global logistics provider. Driven by relationships, credibility and entrepreneurial spirit, we expanded our services and global presence to satisfy fast growing markets with advanced service offerings for our clients.

Our Future

Today we offer our clients a single point of contact, anywhere in the world allowing them to enter new markets, scale, and grow faster. Our solutions remove the burden and inefficiency of fixed costs by leveraging our highly variable, flexible global infrastructure and partner network. Our turnkey solutions are supported by a vibrant, diversified, global workforce offering unparalleled flexibility and personal touch. Our advanced proprietary technology operates on a singular, global, cloud-based platform providing effective, real-time, transparent solutions that connect our global logistics network with our clients.

Local Support, Everywhere the World Does Business

Choice offers full, life-cycle logistics solutions, anywhere in the world. With an unsurpassed global infrastructure, we can help you do business where you want, when you want. There is no greater expert operating in the logistics market, and no company is better positioned to offer global, end-to-end supply chain services than Choice.

**POSITION OVERVIEW**:
**JOB RESPONSIBILITIES**
- Live order management and execution
- Process transactions and order requests from clients
- Document all follow up work that is done on behalf of the client
- Engage vendor partners to follow up or resolve service issues or delays
- Tracking of all live orders
- Other duties as assigned

**SKILLS/QUALIFICATIONS**
- Associates Degree preferred
- Fluent in English
- Customer Support experience preferred
- Proven Track Record of Success Working Cross Functionally
- Ability to multi-task and prioritize tasks
- Strong verbal and written communication skills
- Proficient level of the Microsoft Suite
- Strong knowledge base of Micros
- Demonstrated problem solver and solutions developer
- A strong work ethic and the ability to work on their own initiative and manage own time effectively.
- Proficient in Customer Support Software: Office Applications

Pay: ₹560,000.00 per year

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (required)
- Supply chain: 1 year (preferred)

**Language**:

- English (required)

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