Support Executive

7 days ago

Hinjewadi Pune Maharashtra, India Payplex Solutions Private Limited Full time

**Key Responsibilities**:

- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams.
- Maintain accurate records of interactions, complaints, and resolutions in CRM systems.
- Provide product/service guidance and support to customers to ensure a seamless experience.
- Collaborate with internal teams to improve processes, enhance customer satisfaction, and reduce recurring issues.
- Monitor customer feedback and assist in identifying areas for service improvement.

**Required Skills & Qualifications**:

- Bachelor’s degree or equivalent; relevant work experience may be considered.
- Strong communication skills (written and verbal) with a professional demeanor.
- Problem-solving mindset with the ability to handle challenging situations calmly.
- Basic computer literacy and familiarity with CRM or support software.
- Team player with a customer-first attitude and attention to detail.

**Preferred**:

- Experience in fintech customer support.

**What We Offer**:

- Opportunity to work in a collaborative, fast-paced environment.
- Learning and growth opportunities.
- Competitive compensation and benefits package.

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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