Client Servicing

2 days ago

Panchkula, India Partners Advertising Full time

**Key Responsibilities**:
a. **Client Relationship Management**
- Act as the primary point of contact between clients and internal teams.
- Maintain strong, long-term relationships with existing clients.
- Regularly communicate with clients to understand their needs, expectations, and feedback.

b. **Campaign Coordination**
- Liaise between creative, performance, social media, and content teams to ensure deliverables are met.
- Monitor project timelines and ensure all campaigns go live as per schedule.
- Track project progress using tools such as Trello, Asana, or Excel trackers.

c. **Briefing & Documentation**
- Draft and share clear, structured briefs with internal teams based on client requirements.
- Document meeting minutes, campaign changes, and approvals for all communication.

d. **Reporting & Performance Reviews**
- Share weekly/monthly campaign reports and performance summaries with clients.
- Coordinate with the analytics or performance team to extract and interpret data.

e. **Issue Resolution**
- Handle queries, complaints, or escalations from clients with a solution-focused approach.
- Proactively communicate delays or challenges and manage client expectations effectively.

f. **Upselling & Account Growth**
- Identify opportunities to upsell digital services (SEO, SEM, social media, etc.) based on client needs.
- Work closely with the business development team to renew or expand retainers.

**Key Skills & Competencies**:

- Strong verbal and written communication
- Excellent time and stakeholder management
- Attention to detail and process orientation
- Basic understanding of creative workflows and digital media metrics
- Proficiency in MS Office, Google Workspace, and project management tools

**Qualifications**:

- Bachelor’s degree in Marketing, Mass Communication, or related fields
- 1-3 years of experience in client servicing or account management in a digital or advertising agency preferred

**Other Requirements**:

- Ability to multitask and manage multiple clients simultaneously
- Comfortable working in a fast-paced, deadline-driven environment
- Team player with a positive attitude.

**Job Types**: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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