Infrastructure Operations Admin 2

**Overview**:

- This role is responsible for maintaining network solutions and assisting with implementing, monitoring, configuring, troubleshooting, and maintaining the IT Infrastructure.

**What you will be doing**:

- **Respond** to requests related to systems and resolve reported network issues.
- Contribute to projects involving installations, upgrades and modernization of servers and systems
- ** Assist** with audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines.
- ** Provide** support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc.
- ** Compose** internal documentation with oversight from team members that reflects processes and system configuration.
- ** Establishes** networking environment by implementing system configuration, documenting, and enforcing system standards.
- ** Secures network** system by enforcing procedures with mínimal oversight from other team members.
- ** Implement** and maintain recovery procedures for systems with oversight from other team members.
- ** Monitor**systems for anomalies and disruptions, and respond accordingly with mínimal oversight from team members.
- ** Gathers** information for audits of network devices to ensure compliance with established standards, policies and configuration guidelines.
- ** Provide** input for innovative and assist in implementation of effective and successful changes to processes or technology.

**What will make you successful**:

- About **2-3 years** of experience as a **Network Administrator or Infrastructure Administrator**:

- Good experience in systems administration
- Good experience with **Windows, McOS** Operating systems
- Experience with virtualization technology
- Knowledge of **Dell, IBM, Cisco and/or HP** **server** hardware
- Experience with Microsoft Windows network environments, including **Microsoft Active Directory**:

- Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Good organizational, multi-tasking, and time management skills
- Good **critical thinking** and **problem solving skills**:

- Driven to learn and stay current with technology
- Ability to work outside of normal business hours (evenings, weekends, etc.) - **on call rotations every 6 months for 2 weeks**:

- Sharp, fast learner with technology curiosity and aptitude
- Able to thrive in a fast paced, deadline driven environment
- Knowledge in route, switch, and firewall technologies
- Knowledge in load balancing technologies
- Knowledge in Microsoft products
- Experience with Copilot

**Tools/technologies we work with on a daily basis.**
- Network
- RoyalTS - I do MOST everything in here. Things that I can't do in here, I do in a Web Browser.
- WinSCP to access Ansible for Certificate Renewals.
- Notepad++
- Visio (Network Diagram)
- Excel (Tracking items such as certificates)
- Network Password Manager
- Confluence Documentation
- LAN Sweeper
- Palo Alto Firewalls (Accessed through Panorama)
- Cisco Phone Servers (Mainly to update Tech Support On-Call rotation, and a few various troublehsooting things)
- RingCentral
- Switches
- Aruba Controllers
- vCenter
- Split DNS (Azure and Windows on Prem)
- IPAM (IP Management)
- Entrust / On Prem Certificate Authorities / Ansible
- Load Balancers
- Pulse / Ivanti Appliances
- Client Services
- ECM
- McAfee
- JAMF
- JAMF Protect
- JAMF Threat Defense
- ABM
- Patch My PC
- Recast RCT
- WSUS
- SSRS
- PowerShell
- Network Password Manager
- LanSweeper
- vSphere
- mRemoteNG
- Excel
- InTune
- Defender
- Bitlocker
- Azure
- Line of Business Applications
- RoyalTS
- Manage Engine
- Exchange On-prem and Online
- Azure
- Powershell
- Proofpoint
- Zoom
- Slack
- OnTV
- M365 Admin Center
- Sharepoint
- Compute/R&D
- vSphere
- LAPS
- IPAM
- PagerDuty
- GParted
- Notepad++
- GS RichCopy 360
- CXSuite
- Active Directory
- Last Pass
- Powershell
- Azure
- MS Office
- Putty
- Royal TS
- SQL Server
- SSMS
- SQL Developer (for Oracle)
- Oracle Database
- Response Codes (HUB)
- Lansweeper
- NetApp / ONTAP
- Cisco UCS Manager
- Cyber Security
- Rapid7
- Security Scorecard
- Bitsight
- Cyberark