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E-commerce Executive

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Vaishali Nagar Jaipur Rajasthan, India Skinaa clinic Full time

**Role Overview**:
The E-commerce Executive will be responsible for managing and optimizing the company's online sales platforms, ensuring seamless operations, and driving revenue growth. The role requires a keen understanding of e-commerce strategies, marketplace operations, and digital marketing techniques.

**Key Responsibilities**:

- **Marketplace Management**:

- Manage product listings, inventory, and pricing across e-commerce platforms (Amazon, Flipkart, Myntra, etc.).
- Regularly update and optimize product descriptions, images, and content to improve visibility and conversions.
- Monitor marketplace compliance, address violations, and resolve disputes effectively.
- **Order Management**:

- Oversee the processing, fulfillment, and shipment of online orders.
- Coordinate with the warehouse team to ensure timely dispatch and delivery.
- Handle returns, refunds, and customer queries related to online orders.
- **Performance Optimization**:

- Track sales performance, customer feedback, and reviews to identify areas for improvement.
- Analyze key metrics such as conversion rates, bounce rates, and ROI for campaigns.
- Implement strategies to enhance product rankings and visibility on search results.
- **Digital Marketing Support**:

- Collaborate with the digital marketing team to run paid ad campaigns on Google, Meta, and other platforms.
- Use SEO strategies to improve the ranking of products on e-commerce platforms.
- **Market Research and Trend Analysis**:

- Stay updated on industry trends, competitor activity, and consumer preferences.
- Identify opportunities for new product launches and promotional campaigns.
- **Content Management**:

- Coordinate with designers and photographers for high-quality product visuals.
- Ensure all content aligns with brand guidelines and resonates with the target audience.
- **Customer Support Coordination**:

- Address and resolve customer complaints related to online sales.
- Ensure excellent customer experience through effective communication and problem-solving.
- **Reporting**:

- Prepare weekly and monthly reports on sales, revenue, inventory, and campaign performance.
- Present actionable insights and recommendations to the e-commerce manager.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- E-commerce: 2 years (preferred)
- total work: 1 year (preferred)

Work Location: In person