Voice Process Executive

9 hours ago

Chandigarh, India Finxera IDC Full time

Job Title

Analyst
- Be able to have On-Point communication in a proficient manner
- Relay all information needed & as provided
- Address customers in a professional and respectful manner
- Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
- Maintain up-to-date knowledge on business areas
- Maintain broad knowledge about company’s products and services
- Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Mandatory Skills

Communication Skills, Customer Service, client support, Client Servicing, Transaction Processing

Desirable Skills

Banking Process, Financial Services, Reporting, CALL MANAGEMENT SYSTEMS, Dialer, Payment Processing, Payment Systems, International Banking, Payment Domain, Ach, Nach, excel

Education/Qualification

B.Com

Years Of Experience

0 to 1 years

Role
- **Should have scored 60% & above throughout academics - B.Com Graduate
- **Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred.
- Good Communication Skills (English - USA)
- Sensitization in American Culture
- Open to work in Night Shift
- Proficiency in Typing (35 wpm)
- Ability to handle distressed Customers
- Accountability is required from each individual

Type of Employment

Permanent

Dept

Client Services

**Salary**: ₹1.00 - ₹2.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift

Ability to Relocate:

- Chandigarh, Chandigarh: Relocate before starting work (required)

Work Location: In person

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