Service Reliability Infra Advisor
6 days ago
Job Overview:
We are seeking a skilled and experienced Service Reliability Analyst to join our diverse team as part of newly created Service Reliability Centre (SRC). In this role, you will help improve the availability and performance of Arm infrastructure by utilising Arms AI Operations (AIOPS) and observability platforms. You will collaborate closely with development and platform teams to build and maintain robust observability and response processes.
**Responsibilities**:
- Lead the analysis and resolution of infrastructure incidents across physical and virtual servers, storage, identity, and engineering platforms.
- Drive proactive monitoring, tuning, and optimization of systems using Dynatrace and other observability tools.
- Look for opportunities to adapt automation to support the AIOps platform
- Conduct root cause analysis of incidents and implement preventive measures.
- Management of incidents to suppliers and Arms technical on-call rotas as appropriate
- To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix
- Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues
Required Skills and Experience:
- 3-6 years of hands-on experience in Platform Operations, or Infrastructure Support roles.
- Solid experience with observability tools managing and optimising an enterprise observability (e.g., Dynatrace, Datadog, Splunk) for real-time monitoring, alerting, and diagnostics.
- Proficiency in one or more scripting or programming languages (e.g., Python, Java,.NET, Node.js, Ansible or JavaScript).
- Practical knowledge of infrastructure automation using Ansible, including writing and managing playbooks.
- Understanding of UAM and IAM across on Premise, OUD/LDAP and Azure AD, including fault finding and access issues.
- Experience supporting Windows and Linux operating systems
- Experience with engineering tools such as Github, Jira, and Confluence
- Virtualization and Storage infrastructure, High Performance computing and Cloud services in an enterprise environment.
- Proficient in ticket management via an ITSM platform such as ServiceNow
- Experience leading incident response, driving service restoration and coordinating root cause analysis under pressure.
- Effective communicator within a team with a proactive approach and personal accountability for outcomes.
- Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.
“Nice To Have” Skills and Experience:
- Exposure to high performance computing or cloud-native services
- Proven background in automation and DevOps practices
In Return:
Accommodations at Arm
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hybrid Working at Arm
LI-LK2
Accommodations at Arm
Hybrid Working at Arm
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Service Advisor
5 days ago
Bengaluru, Karnataka, India Bosch -SMAG car service centre Full timeTwo wheeler multi brand bike service technician required urgent Requirements is only for 2 wheeler service advisor with accomodation **Benefits**: - Food provided - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting...
-
IT Infra
3 days ago
Bengaluru, Karnataka, India L&T Technology Services Limited. Full timeLTTS India - Bangalore - Engineer should possess the below key skills (2 or more skills): - Proficiency in Network infra building knowledge, setup of CA server, Radius server, Active Directory, Integration of all IT infra components - Proficiency in setting up / managing Cloud computing services / virtualization on AWS / Azure. - Enabling Microsoft services...
-
Service Advisor
1 week ago
Bengaluru, India PPS Mahindra Full timeGreetings from PPS Mahindra......... JD for Service Advisor: - Good Communication skills & Knowledge. - Diploma / ITI related to automobile is mandatory. - Kannada & English is Mandatory. Regards Sunil C **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Bengaluru - 560045, Karnataka: Reliably...
-
Service Advisor
2 weeks ago
Bengaluru, India PPS Mahindra Full timeGreetings from PPS Mahindra......... JD for Service Advisor: - Good Communication skills & Knowledge. - Diploma / ITI related to automobile is mandatory. - Kannada & English is Mandatory. Regards Sunil C **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Bengaluru - 560045, Karnataka: Reliably...
-
Customer Service Advisor
2 weeks ago
Indiranagar, Bengaluru, Karnataka, India Teknik Motors Full timeA Service Advisor's main responsibility is to **interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly**. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand. Pay: ₹12,000.00 - ₹15,000.00 per month **Benefits**: -...
-
Solution Engineering Infra
9 hours ago
Bengaluru, Karnataka, India Microsoft Full time ₹ 1,04,000 - ₹ 13,08,780 per yearAs an Azure Infra / Migrate & Modernize Solution Engineer (SE), you will play a pivotal role in helping enterprises unlock the full potential of Microsoft's Azure Infra, Networking & Security solutions along with Migration to Azure, VMs & Database Migrations, VMs to AKS & other Paas Services. You'll collaborate closely with engineering leaders and platform...
-
Service Advisor
3 days ago
Bengaluru, India Amnis HR Solutions Full timeHi, I have openings for Service Advisor positions for Reputed Car Showroom, For Electronic city location, Bangalore Qualification: Diploma required Bachelor’s degree or 1+ years’ service advising experience Extensive knowledge of automotive industry and parts Excellent communication and organizational skills Ability to communicate equally well with...
-
Service Advisor
6 days ago
Bengaluru, India GO Mechanic Full time**Go Mechanic is Hiring Service Advisor** **Designation: Service Advisor** **Experience: 0-5 years** **Location: Bangalore** **Salary: 19K-22K + Incentives** **Role & Responsibility** - Schedule and arrange appointment with the customers/clients. - Receive and create job orders. - Coordinate between the customers & garage. - keep check on quality and...
-
Service Advisor
4 days ago
Bengaluru, Karnataka, India MY BATTERY TECH Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt MY BATTERY TECH (MBT), we are redefining the future of electric mobility with a vision to make EV ownership reliable, affordable, and sustainable. Founded in Bengaluru, MBT offers comprehensive EV solutions, including multi-brand EV servicing, advanced battery solutions, pre-owned EV sales, and professional training programs. With over...
-
Service Advisor
1 day ago
Bengaluru, India Ready Assist Full timeDesignation : Service Advisor Location of work : HSR Layout, Bangalore Experience : 2-3 Years Type of Employment : Permanent, Full time Joining : Immediate **What do we look for?** We are currently seeking a skilled and experienced Service Advisor for Doorstep Services for Two-Wheelers to join our team. As a Service Advisor, your main responsibility will...