Customer Service Representative/associate- Us Chat

20 hours ago

Faridabad, India NETCARE Consulting LTD Full time

**_**DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL NON VOICE CHAT_** **_EXPERIENCE**_**
- **Key Responsibilities**:

- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings

**Key Performance Indicators**:

- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
- Bachelor’s degree from any stream if you are a Fresher
- Minimum 6 months of relevant experience
- Passionate about customer care
- Good typing speed (mandatory)
- Good written skills (mandatory)
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Should be able to join immediately and comfortable for US Shifts
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Job Location: Faridabad
- Salary
- 15,000-20,000 per month
- Lucrative incentives will be offered.
- 1 Roaster off
- 6 Days work schedule.
- No Transportation will be provided

**Netcare Consulting Ltd**
- Location: Faridabad
- Designation: Associate - Customer Service (Chat Process)
- Experience - 6 months-3 year's
- Qualification - Graduation /UG
- Excellent Communication Skills

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance

Ability to commute/relocate:

- Faridabad-121006,Haryana: Reliably commute or planning to relocate (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Flexible shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Speak with the employer**
+91 7428874561

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