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Online Chat Representative

3 weeks ago

Faridabad Haryana, India NEXTECH TECHNO LLC Full time

**Job Title: Chat Support Executive - Gaming Products (USA Shift)**

**Job Type**: Full-time

**Job Overview**:
We are seeking a motivated and enthusiastic **Chat Support Executive** to join our team, supporting customers of our gaming products. As a Chat Support Executive, you’ll be responsible for delivering a high-quality customer experience via social media chat and other online platforms, assisting USA-based customers with inquiries, troubleshooting, and support for our gaming products.

**Key Responsibilities**:

- Provide prompt, professional, and accurate assistance to customers via social media chat and other online messaging platforms.
- Handle customer inquiries, complaints, and requests with a positive, customer-first attitude.
- Resolve product-related issues by understanding customer needs and delivering clear and effective solutions.
- Maintain a deep understanding of our gaming products to provide accurate and thorough answers to customer questions.
- Collaborate with other teams as needed to escalate issues or provide additional support.
- Maintain high standards for customer satisfaction and ensure timely follow-ups.

**Skills and Qualifications**:

- **Good communication skills** with a focus on written English.
- **Excellent English writing skills** with the ability to respond clearly and concisely to customer inquiries.
- **Customer-oriented** mindset with a problem-solving approach.
- Ability to work independently, especially during USA night shifts.
- Previous experience in customer support, chat support, or a similar role is a plus, but not required.

**Requirements**:

- High school diploma or equivalent (Bachelor’s degree is a plus).
- Ability to work night shifts (USA time zone).
- Strong interest in gaming products and willingness to learn about new gaming releases.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- Exposure to the gaming industry and hands-on experience with popular gaming products.

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Live chat: 1 year (preferred)
- Inside sales: 1 year (preferred)

**Language**:

- English (required)

Work Location: Hybrid remote in Faridabad, Haryana