Support Associate

1 week ago

Gurgaon, India SAP Full time

**We help the world run better**

**Job Title: Support Associate - Product Support**

SAP Product support

Location: Gurgaon

Support associate

SAP Product Support is a global organization of more than 2000 people who handle customer support

incidents (24x7), provide proactive services, and share knowledge with customers to deliver first-class

support for the complete SAP portfolio.

The role description below lists the primary responsibilities for a Support Associate as part of the SAP

Product Support Bangalore team.

EXPECTATIONS AND RESPONSIBILITIES

Key responsibilities include:
1) Incident Solving
- Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents,

documentation, WIKI, or verifying customized entries or hardware parameters
- Perform root cause analysis and provide solutions
- Achieve a good level of customer satisfaction
- Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
- Share and document knowledge through creation of WIKI entries and Knowledge Base articles

2) Additional Tasks
- Participate in weekend support/ 24x7 support activities
- Report errors to development organizations
- Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

IDEAL CANDIDATE PROFILE
- Bachelor's Degree or Master's Degree in Computer Science, Software Engineering, or an

Engineering discipline
- Overall 1+ years of experience in ABAP or Fiori
- Problem Solving & Communication Skills
- Willingness to take the initiative to contribute beyond your own responsibilities
- Basic knowledge of HCM/payroll India is an added advantage.
- Customer handling experience

**Location: Gurgaon**

**Work Area: SAP Product Support**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 342552 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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