Customer Care Executive

5 days ago

Mohali, India Fitelo Full time

Role: Relationship Manager

**Job Type**: Fulltime

Location: Work from Mohali - Office

About Fitelo:
We are Fitelo, your No.1 app for weight loss, diet planning, and better overall well-being. We’re dedicated to giving you the very best of health and lifestyle from the comfort of your home or office Every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We're a team of health care experts from doctors to dieticians to fitness coaches helping people to achieve their fitness goals.

About the role: We are looking for a relationship manager to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Experience as a client relationship manager

Knowledge of customer relationship management (CRM) practices

Experience in sales or customer service is preferred

Problem-solving attitudeExcellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset Specifically, this role will involve:
Serving customer by providing service information and resolving service problems

Attracting potential customers by answering service questions

Maintaining customer records by updating clients information

Resolving service problems by clarifying the customer’s complaint, determining the cause of the problem, explaining the best solution to solve the problem and following up to ensure resolution

Contributing to team effort by accomplishing related results as needed

Gaining solid knowledge of competitors

Qualifications:
BSc/BA in Business Administration or similar field

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,551.15 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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