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Front Office Coordinator

2 weeks ago

Bhagalpur, India Ascent Infotech Full time

**Job Description: Front Office Coordinator**

**Location**: Ascent Infotech, Bhagalpur
**Industry**: Education & EdTech Consulting

**About the Company**:
Ascent Infotech is a premier educational and EdTech consultancy, partnering with leading universities across the country. Our mission is to guide students toward achieving their academic and career aspirations through innovative solutions and personalized consulting.

**Position Overview**:
The **Front Office Coordinator** will be the first point of contact for students, parents, and clients, ensuring smooth communication, efficient operations, and a welcoming atmosphere. This role combines administrative, communication, and organizational skills to support the institute's mission of providing exceptional guidance and services.**Key Responsibilities**:

- **Reception and Client Interaction**:

- Greet and assist students, parents, and visitors warmly and professionally.
- Address inquiries regarding courses, programs, and consultancy services.
- **Administrative Support**:

- Maintain and update student records and client databases.
- Coordinate schedules for counseling sessions, classes, and meetings.
- Oversee the upkeep of the reception area to ensure a professional environment.
- **Coordination and Communication**:

- Act as a liaison between the front office, academic staff, and management.
- Distribute information and updates regarding admissions, deadlines, and events.
- Assist in event planning and execution for seminars, workshops, or recruitment drives.
- **Operational Efficiency**:

- Handle inquiries about university tie-ups, course structures, and career opportunities.
- Support the marketing team by sharing promotional materials and updates.
- Ensure all visitors and clients receive accurate and updated information.
- **Customer Relationship Management**:

- Build positive relationships with students and parents to enhance customer satisfaction.
- Address grievances or escalate issues to the appropriate department.

**Key Skills and Qualifications**:

- **Educational Background**: Minimum of a Bachelor’s degree in any field.
- **Experience**: 1-3 years in front office, customer service, or administration (preferably in education or EdTech).
- **Technical Skills**:

- Proficiency in MS Office (Word, Excel, PowerPoint).
- Familiarity with CRM tools or student management systems is a plus.
- **Soft Skills**:

- Excellent verbal and written communication in English and Hindi.
- Strong interpersonal and organizational skills.
- Ability to multitask, prioritize, and handle a dynamic environment.
- **Personality Traits**:

- Professional appearance and demeanor.
- Approachable, empathetic, and detail-oriented.

**Perks and Benefits**:

- Opportunity to work with a leading educational consultancy.
- Career development programs and skill enhancement opportunities.
- Collaborative and growth-focused work environment.

**How to Apply**:
**Join us and be part of a team that shapes futures and builds careers**

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person