Customer Service Officer- Uk Experience Required

19 hours ago

Prahlad Nagar Ahmedabad Gujarat, India Nationwide Papers Ltd Full time

**About the Role**:
We are UK based company and seeking a highly experienced and meticulous Customer Service Coordinator (Logistics Operations) for coordinating transport requirements to support the supply chain of the business. Working with external logistics companies and utilizing our internal resources to manage the movements of various material between multiple sites.

**Key Responsibilities**:

- Working closely with the supply chain team (other departments), to coordinate the transport requirements for supplier ex-works collections, returns and intercompany site transfers.
- Process all paperwork for external logistics providers (raising purchase orders, passing invoices for services received etc.)
- Liaising with domestic and overseas suppliers, checking shipment invoices are correct for transport with overseas suppliers.
- Manage the dispatch from the warehouse, for both domestic and overseas shipments. Checking invoices are correctly issued for movement, where necessary for export
- Understanding the types of vehicles, mode of transport best suited for movement, couriers, vans, trucks, pallet networks, dedicated, both domestically and within EU, ROW.
- Engage with external logistics providers to ensure best service available for multiple transport requirements, providing all necessary paperwork, understanding customs clearance process required to complete tasks and providing clear precise instructions.
- Understanding timing requirements to complete said tasks within normal business operating hours.
- Maintaining and updating, daily trackers and other trackers required to record departmental information for KPI reporting purposes, through Excel, SharePoint etc.
- Providing quotations to internal departments where required
- Be the point of contact for inbound clearance processing for overseas shipments.

**Skills, Knowledge and Expertise**:

- Clear and effective communication skills with internal and external clients
- Reliable time keeping and attendance.
- Must have great attention to detail
- Excellent IT Skills (MS Office Suite / Dynamics Business Central)
- Be flexible & proactive
- Good written and spoken communication
- Being able to work with one or more teams and alone
- Strong work ethic and ambition to progress
- To perform any other duties that may well be reasonably expected within the remit of the role.

**What We Offer**:

- Opportunity to lead and optimize critical international logistics operations.
- Exposure to diverse global markets and supply chain challenges.
- Competitive salary package.
- Professional growth and development opportunities.
- A dynamic and collaborative work environment.

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

- What is your current monthly CTC/ Salary?

**Experience**:

- total work: 3 years (required)
- Customer service: 2 years (required)

Work Location: In person

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