Front Office Lifestyle Ambassador

2 weeks ago

Hyderguda Hyderabad Telangana, India PRIYALIVINNG PVT LIMITED Full time

**A Job Description**

We are seeking a friendly and professional Lifestyle ambassador - Front office to join our Front Office team in Hyderabad, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the high standards of our hotel.
- Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
- Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for all guests
- Handle guest inquiries, requests, and complaints promptly and professionally, always striving to exceed expectations
- Maintain accurate guest records and room status information using our hotel management software
- Collaborate closely with other departments, such as Housekeeping and Maintenance, to address guest needs and resolve issues
- Process payments and manage cash transactions accurately
- Assist with reservations, including booking rooms and answering questions about hotel amenities and services
- Maintain the cleanliness and organization of the front desk area
- Stay informed about local attractions, events, and services to provide knowledgeable recommendations to guests
- Ensure compliance with hotel policies, procedures, and safety regulations
- Participate in team meetings and training sessions to continuously improve service quality

**Qualifications**
- Hotel Management degree or equivalent qualification in hospitality
- Previous experience in customer service, preferably in a hotel or resort setting
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
- Strong problem-solving abilities and a proactive approach to addressing guest concerns
- Meticulous attention to detail and exceptional organizational skills
- Ability to multitask efficiently in a fast-paced environment
- Proficiency in hotel management software and basic computer skills
- Fluency in English; knowledge of additional languages is a plus
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Team-oriented mindset with a willingness to collaborate across departments
- Professional appearance and a positive, enthusiastic attitude
- Ability to stand for extended periods and assist with luggage when necessary

**Additional Information**

Fluency in English
additional languages are a plus
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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