Dental Patient Care Coordinator

**Dental Patient Care Coordinator Job Description**:
**Mandatory Requirement: Must have dental experience or background with excellent English Communication skills**

**Process: US Shift**

**Answer the Call to a Brighter Smile: Become a Dental Call Center Agent**

Are you a friendly, outgoing individual with a knack for customer service and a desire to help people achieve their best smiles? Then a career as a Dental Call Center Agent might be the perfect fit for you

Dental Call Centers play a vital role in connecting patients with the oral healthcare they need. As a Call Center Agent, you'll be the first point of contact for prospective and existing patients, ensuring they have a positive and informative experience. It's more than just answering phones - you'll be a key player in building relationships and streamlining the patient journey.

**What You'll Be Doing**:
**This dynamic role involves a variety of responsibilities, including**:

- **Answering phone calls**:You'll be the voice of the dental practice, providing a warm and professional greeting to all callers.
- **Scheduling appointments**: Efficiently schedule appointments for new and existing patients, considering dentist availability, patient preferences, and treatment requirements.
- **Providing information**:Answer inquiries about services offered, office hours, location, insurance coverage, payment options, and other relevant details.
- **Verifying insurance**: Verify patient insurance coverage and benefits, ensuring accurate billing and a smooth payment process.
- **Confirming appointments**:Proactively confirm scheduled appointments with patients, reducing no-shows and maximizing efficiency.
- **Handling patient inquiries and complaints**:Effectively address patient inquiries and concerns, resolving issues promptly and professionally.
- **Updating patient records**:Accurately update patient information in the system, ensuring all data is current and complete.
- **Making outbound calls**:Contacting patients for appointment reminders, follow-up care, and special promotions.
- **Collaboration with the dental team**:Communicating effectively with dentists, hygienists, and other staff to ensure seamless patient care.
- **Maintaining a clean and organized workspace**:Ensuring a professional and efficient work environment.

**Who We're Looking For**:
**Successful Dental Call Center Agents possess the following qualities**:

- **Excellent Communication Skills**: Clear and concise verbal and written communication skills are essential for interacting with patients and colleagues.
- **Exceptional Customer Service Skills**: A patient and empathetic demeanor with a genuine desire to help others is critical.
- **Strong Organizational Skills**: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- **Proficiency in Computer Skills**: Experience using computers, phone systems, and dental software is highly desirable.
- **Knowledge of Dental Terminology (preferred)**: While not always required, familiarity with basic dental terminology can be beneficial.
- **High School Diploma or Equivalent**:A high school diploma or equivalent is typically required.

**Why Join the Premiere Dental Call Center Team?**

**Working in a Dental Call Center offers numerous benefits**:

- **Making a Difference**:You'll be helping people access the dental care they need, contributing to their overall health and well-being.
- **Professional Development**: Opportunities for training and development to enhance your skills and knowledge in the dental field.
- **Team Environment**:Working as part of a supportive and collaborative team.

Pay: ₹15,000.00 - ₹35,218.76 per month

Schedule:

- Evening shift
- Night shift

Supplemental Pay:

- Yearly bonus

**Language**:

- Hindi (required)

Work Location: In person