Customer Sales Associate

4 days ago

Chembur Mumbai Maharashtra, India STEMM One Cloudworks Pvt Ltd Full time

**Job Title**: Customer Sales and Support Associate
**Experience Required**: Minimum 2 years
**Industry**: IT / SaaS (Software-as-a-Service)
**Employment Type**: Full-time

**Job Overview**:
**Key Responsibilities**:

- Serve as the primary point of contact for customer inquiries, issues, and support requests.
- Provide product knowledge, training, and onboarding support to new and existing customers.
- Identify upselling and cross-selling opportunities within existing accounts.
- Collaborate with the sales and product teams to understand client needs and deliver appropriate solutions.
- Maintain a high level of product knowledge to assist customers effectively and resolve technical issues or route them to appropriate teams.
- Document customer interactions and feedback in CRM tools.
- Assist with billing, renewals, account changes, and license management.
- Monitor customer satisfaction and proactively address potential issues.
- Help maintain and improve customer support processes and documentation (FAQs, help center, etc.).
- Contribute to customer retention strategies and initiatives.

**Requirements**:

- Bachelor’s degree in Business, IT, Communications, or related field.
- **Minimum 2 years of experience in a customer support or sales role**, preferably in a **SaaS or IT environment**.
- Strong verbal and written communication skills.
- Experience with CRM and support software.
- Ability to handle multiple priorities in a fast-paced environment.
- Proactive approach to problem-solving with a customer-first mindset.
- Understanding of SaaS products, subscription models, and cloud-based services.

**Preferred Qualifications**:

- Experience supporting B2B SaaS products.
- Familiarity with technical documentation or knowledge bases.
- Prior experience in upselling or customer success roles.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 01/08/2025

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