Apple Jamf Support

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**
- Complete software packaging per the information listed in the package requirements form. and activities to required timelines
- Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure package operates successfully in the customer environment
- Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation
- Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process
- Update workflow management tools to ensure all Software Distribution activities are tracked and recorded
- Report any issues that may compromise the distribution timeframes or success
- Perform software distribution remediation on unsuccessful endpoints per account procedures
- Provide deployment reports, drive actions with relevant teams to make sure 100% success ratio is achieved.
- Perform monthly patching and ensure 100% compliance.
- If you thrive in a dynamic, collaborative workplace, Kyndryl provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you

**Required Technical and Professional Expertise**
- 6+ years of macOS engineering experience in an enterprise environment.
- Knowledge of the customer’s Apple management middleware tool/solution (e.g. JAMF Software Server)
- Knowledge of Image/OS Configuration Creation and Deployment tools (e.g., JAMF CasperSuite, Dell KACE, Munki, DeployStudio, etc.)
- Knowledge of Apple Mac packaging tools (e.g. JAMF Casper Composer)
- Knowledge of Device Drivers
- Knowledge of Apple Mac Hardware models
- Experience with package-building and deployment tools specific to macOS (Jamf Suite).
- Create customized macOS images to be deployed on iMacs, MacBook Pro and MacBook Air.

**Preferred Technical and Professional Experience**
- Good knowledge of MAC Operating Systems (High Sierra/Mojave/Catalina).
- Experience with scripting languages such as Bash, Shell, Python, etc.
- Knowledge on Azure, Intune, Autopilot, Windows Store - Advanced & Jamf 200 certification if possible

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Infrastructure Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No