Cx - Service Contract

5 days ago

India Estuate Full time

No. of Positions: 1- Relevant Experience: 6 to 12 Years- Job Location: Anywhere in India- Job Type: Full Time- Work Timing: General Shift- Work Mode: Hybrid

Company overview: About Estuate

At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.

Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our **‘Extreme Service’** culture helps us deliver extraordinary results.

Our key to success

We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio.

Our solution-oriented mindset fuels our offerings, including Platform Engineering, Business Apps, and Security & GRC.

Our culture of oneness

At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you.

Currently, we are looking for a **CX - Service Contract** to join our **team.**
- Strong hands-on experience in Oracle CX Service Contracts and related modules such as Subscription Management, Field Service, and Customer Service.
- Responsible for implementing and supporting Service Contract Management solutions in Oracle CX Cloud or E-Business Suite.
- Expertise in contract creation, renewals, entitlements, pricing, billing, and SLA management.
- Good understanding of service request, warranty management, and asset tracking processes.
- Experience in integration with Order Management, Accounts Receivable, and Inventory modules.
- Ability to analyze business requirements, design functional solutions, and configure system setups accordingly.
- Involved in end-to-end implementations, testing, user training, and post-go-live support.
- Strong understanding of service lifecycle processes and revenue recognition for service contracts.
- Knowledge of REST/SOAP integrations and BI reports within CX or ERP environments is a plus.
- Excellent analytical, documentation, and client communication skills.
- Oracle CX or Service Cloud certification is an added advantage.

Our commitment to Equal Opportunity Employment (EOE)

Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations.

Disclaimer

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