Digital Sales Associate

2 weeks ago

Velachery Chennai Tamil Nadu, India Reliance retail ltd Full time

JOB OBJECTIVE I.E. THE PRIMARY FUNCTION AND PURPOSE OF THE ROLE
- To perform the role of the product specialist for the respective categories to facilitate consultative selling.

To ensure high levels of customer satisfaction; To ensure that revenue targets for the sub-category
- .To enhance conversion ratios and average transaction value per customer;
KEY RESPONSIBILITY AREAS / DEVELOPMENTAL EXPERIENCES I.E.

ALL ACTIVITIES PERFORMED TO FULFILL STAKEHOLDER EXPECTATIONS AND WHICH ENCOMPASS THE SPAN OF RESPONSIBILITIES MANAGED. IMPORTANT CHALLENGES TO GO THROUGH IN THIS ROLE AND WHICH ARE CRUCIAL TO BUILDING FUNCTIONAL CAPABILITIES.
- Ready for Customer -Customer Interaction - Build Rapport,Understand customer's need Options

Service the customer - Offering solutions, upselling, cross selling, attachment - Accessories & RCP,Billing - Billing process, MOPs
- After Sales: Home delivery, Installation, repairs, DOA, DAP ,Returns process &Self learning - certification
- Section Ready for Customer - Behind scene,PI,SEL,Promos,Cleaniness,Displaying the products as per plano,Stock Check
- JOB SPECIFIC COMPETENCIES I.E. THE KNOWLEDGE, SKILLS AND ATTITUDE NEEDED TO PERFORM YOUR JOB (Click on the link to view definitions and proficiency levels)
- 1.Behavioural:
Self :Grooming,Code of Conduct,Communication Skills - verbal/Non verbal - body language,Empathy for customers,Passion,Endurance
- 2.Functional:
Induction - Vision, Mission, values,Selling Skills,Product Knowledge,Process Knowledge,Private label - Reconnect/Lyf/Jio
Mechandising Mantra,Incentive Policy,HR Policies,Magic,Tools,Product comparision
- 3.Technical

Billing - JPOS
VOC
PI - Physical count
Tools:
Product comparision
Promo sheet

benefit : Salary up to 17000 in hand
- + Attractive incentive ,bonus ,ESI,PF,

Qualification: 12 Pass to degree

contact :9551231454 HR

Location : Reliance digital ,Phoenix mall ,Velachery gurunanak college opp, Chennai-Tn

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹17,000.00 per month

Expected hours: 51 per week

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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