Bilingual Customer Service Representative

5 days ago

Noida Uttar Pradesh, India Humaniquee Full time

We are seeking a detail-oriented and proactive Bilingual Spanish Process Specialist to join our team. In this role, you will be responsible for managing and optimizing processes while providing exceptional support to Spanish-speaking clients and stakeholders. Your ability to communicate effectively in both Spanish and English will be crucial in ensuring seamless operations and outstanding service.
- Serve as the primary point of contact for Spanish-speaking clients
- Translate and interpret documents, communications, and meetings as needed.
- Provide clear and effective communication in both Spanish and English.
- Address and resolve client inquiries and issues in a timely manner.
- Assist in developing and maintaining customer support materials in Spanish.
- Ensure high levels of client satisfaction and engagement.
- Prepare and present reports on process performance and improvements.
- Maintain accurate and up-to-date process documentation in both languages.
- Ensure compliance with relevant regulations and standards.
- Fluency in Spanish (Minimum B2 Level) and English is required.
- Minimum 06 months BPO Experience is required.
- Proven experience in process management, project management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Spanish: 1 year (preferred)
- BPO: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7304943308

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