
Customer Service Representative
4 days ago
**About Company**
Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations
**Summary**
We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our voice and chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.
*Please note, this is a non-sales role—**no outbound calls or sales targets** involved.
**Responsibilities**:
- Collaborating with internal teams to ensure timely resolution of complex issues.
**What we're seeking**:
- Proven experience as a Customer Care Executive (minimum 6 months to 1 year of experience).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
Pay: ₹15,000.00 - ₹18,000.00 per month
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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