Customer Care Executive

1 week ago

Acharya Vihar Bhubaneswar Orissa, India 10x Growth Accelerator Full time

**Designation**: Customer Adviser
**Process**: Domestic Voice Process
**Location**: Bhubaneswar
**Shift Timing**: 24/7 Rotational Shift
**Female Window Shift Timing**: 7 AM - 9 PM
**Working Hours**: 9 Hours
**Working Days**: 6 Days a Week
**Cab**: Not Applicable

**Key Responsibilities**:

- Handle inbound and outbound calls, addressing customer queries and concerns.
- Provide accurate information regarding products and services.
- Maintain a high level of customer satisfaction through effective communication.
- Document customer interactions and escalate issues as needed.
- Collaborate with team members to achieve performance targets.

**Requirements**:

- Minimum 6 months of relevant experience in a BPO environment (on-paper documents required).
- Excellent verbal and written communication skills in English and/or local languages.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Flexibility to work in rotational shifts, including weekends and holidays.

Pay: ₹12,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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