
Customer Care Executive
2 days ago
**Designation**: Customer Adviser
**Process**: Domestic Voice Process
**Location**: Bhubaneswar
**Shift Timing**: 24/7 Rotational Shift
**Female Window Shift Timing**: 7 AM - 9 PM
**Working Hours**: 9 Hours
**Working Days**: 6 Days a Week
**Cab**: Not Applicable
**Key Responsibilities**:
- Handle inbound and outbound calls, addressing customer queries and concerns.
- Provide accurate information regarding products and services.
- Maintain a high level of customer satisfaction through effective communication.
- Document customer interactions and escalate issues as needed.
- Collaborate with team members to achieve performance targets.
**Requirements**:
- Minimum 6 months of relevant experience in a BPO environment (on-paper documents required).
- Excellent verbal and written communication skills in English and/or local languages.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Flexibility to work in rotational shifts, including weekends and holidays.
Pay: ₹12,000.00 - ₹23,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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