Service- Gm

**Job description (GM- Service)**

**Responsibilities**:
**1. Team Leadership**:

- Lead, manage, and inspire a team of technicians, mechanics, and service staff to deliver high-quality service and support.
- Provide guidance, mentorship, and ongoing training to ensure the team's professional growth.

**2. Service Strategy Development**:

- Develop and execute a comprehensive service strategy that aligns with business goals and customer expectations.
- Identify opportunities for service improvement, expansion, and differentiation within the industry.

**3. Technical Expertise**:

- Maintain a deep understanding of our construction equipment, machinery, and related technologies to facilitate effective communication with the team and customers.
- Having knowledge of Construction Equipment such as Excavators, Road Machines, Concrete Equipment etc.

**4. Resource Management**:

- Manage inventory, spare parts, tools, and equipment required for servicing and repairs to minimize equipment downtime.
- Optimize resource allocation for efficient service operations.

**5. Quality Control and Compliance**:

- Implement and oversee rigorous quality control processes to ensure all service and maintenance work adheres to industry standards and specifications.
- Ensure compliance with safety regulations and guidelines during all service activities.

**6. Budgeting and Financial Management**:

- Develop and manage the service department's budget, tracking expenses and identifying cost-saving opportunities.
- Contribute to the financial performance of the department by optimizing resource utilization.

**7. Collaboration and Communication**:
**8. Continuous Improvement Initiatives**:

- Identify process improvement opportunities within the service department and implement innovative solutions.
- Stay updated on industry trends, technological advancements, and best practices to enhance service offerings.

**9. Reporting and Analytics**:

- Provide regular reports to senior management detailing departmental performance metrics, customer satisfaction levels, and financial results.

**10. Customer Retention and repeat sales**:

- Client satisfaction, client delight, client switching costs, client relationships, and client service standards. NPS - Net promoter score, MTTR - Mean time to resolve.

**11. Business Revenue**:

- Reach customers in Premsons' territory and provide scheduled service and maintenance of existing machines by team, meeting parts & service revenue targets, ASC - Annual service contract, Extended warranty - To sale Extended warranty for 2nd, 3rd and 4th year set by JCBIL.

**12. Product Awareness**:

- Knowledge of Mid-range and Heavy Line product (should be deep knowledge of Engine, Transmission, Axle & Hydraulic System).

**13. Manpower retention and skill development**:

- Manpower retention and skill development, ensure all the engineers taking training (as per required) which is conduct by Dealership & JCBIL (Ex. L0, L1, L2 & L3).

**14. Team’s Performance Review**:
Qualifications and Experience:

- Bachelors/Masters degree in Mechanical/Electrical/Automobile Engineering, or a related field (Masters preferred).
- 15 + years of experience in service management within the construction equipment or heavy machinery industry.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- In-depth technical knowledge of construction equipment and machinery.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Budgeting and financial management experience.
- Proficiency in using relevant software and tools for reporting and analysis.

**Salary**: ₹60,000.00 - ₹80,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Tupudana, Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 10 years (preferred)
- Management: 10 years (preferred)

Work Location: In person

**Speak with the employer**

+91 6287242459