Engine Field Service Technician

DESCRIPTION A customer-focused technical professional responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at customer sites with minimal supervision. The role requires a strong balance of hands-on technical expertise, customer engagement, and proactive management of service and reliability initiatives. The individual also plays a key role in preventive maintenance, failure analysis, condition-based monitoring (CBM), and providing technical guidance to junior technicians and apprentices. Key Responsibilities Service & Technical Execution Diagnose, troubleshoot, and resolve complex engine and system issues using specialized tools, service publications, and Cummins processes. Perform preventive maintenance (PM) activities on contract and non-contract engines as per schedule and standards. Support major breakdown engagements, including engines, radiators, hydraulic coolers, and HO-assigned campaigns. Conduct progressive damage checks, failed parts inspections, and coordinate repair plans to restore pre-failure condition. Maintain and utilize ECM image collection, oil sample trackers, and CBM tools to assess engine performance. Participate in CRS overhaul engine commissioning, performance monitoring, and MIS report generation. Customer & Stakeholder Management Conduct regular monthly reviews with OEMs (BEML, Tata Hitachi, Epiroc, Wirtgen) and Coal Subsidiary Managers. Engage with customers to manage breakdowns, ensure contract engine availability, and resolve technical issues promptly. Lead CBM executive summary reviews with GM (Ex) at CCL HQ and support site-level audits (10% monthly sample checks). Provide one-page summaries for contract and warranty failures and track quotation/PO follow-ups. Identify additional service and sales opportunities while maintaining strong customer relationships. Process, Compliance & Documentation Maintain accurate service documentation (worksheets, timesheets, warranty claims, TSRs, CBM reports). Track and update engine population data (Cummins and non-Cummins), market share, float parts stocking, and failed parts analysis. Update fortnightly HMR records, PM visits, CBM for out-of-warranty engines, and active daily updates via communication channels. Review and act on DMSC action points, ensure adherence to Health, Safety & Environmental (HSE) policies, and report incidents promptly. Prepare CCL profile presentations, training materials, and technical letters (B-checks, coolant, Rediwash, overhaul schedules, etc.). Leadership & Knowledge Transfer Coach and develop junior technicians/apprentices, providing technical direction and reviewing work plans. Transfer technical knowledge across teams and contribute to upskilling in diagnostic tools, CBM processes, and service standards. Lead audits, reviews, and provide feedback on PS stock closures and trend analysis to improve reliability. RESPONSIBILITIES Qualifications Apprentice Trained Engine Technician (preferred). Vocational diploma from a recognized technical institution. Bachelors degree in Mechanical/Electrical Engineering (preferred for Engineer roles). Valid local driving permit. Licensing may be required for compliance with export controls or sanctions regulations. Core Competencies Customer Focus Builds strong relationships and delivers customer-centric solutions. Diagnostics & Problem-Solving Applies structured troubleshooting and technical escalation methods. Communication Delivers clear, multi-mode communication tailored to diverse audiences. Manages Complexity & Conflict Handles multiple priorities and resolves conflicts effectively. Health & Safety Leadership Models safe work practices and fosters a culture of proactive safety. Develops Talent Coaches, mentors, and shares technical expertise with team members. Values Differences Appreciates and leverages diverse perspectives and cultures. QUALIFICATIONS Skills & Competencies Technical Skills Expert knowledge of diesel engine systems, diagnostics, repair, and maintenance. Proficiency with electronic service tools, ECM image analysis, and oil sample analysis. Strong understanding of CBM, preventive maintenance, and failure trend analysis. Ability to conduct risk assessments, root-cause failure analysis, and provide technical escalation. Experience Significant hands-on field service experience with diesel engines and related systems. Proven expertise in diagnostics, overhauls, and repair of mechanical/electrical systems. Experience in customer engagement and managing service delivery in the mining/industrial sector. Exposure to condition-based monitoring (CBM), failure trend analysis, and PS stock management. Experience in coaching/mentoring junior technicians or apprentices (preferred).