Cse (Customer Support Executive)

2 weeks ago

Gomtinagar Lucknow Uttar Pradesh, India Hirementum Full time

Job Description and Key Responsibilities:

- Troubleshoot and resolve customer issues or escalate them to appropriate departments when necessary.
- Provide detailed information about products, services, and policies.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Identify and suggest improvements to enhance the customer experience.
- Stay updated on product knowledge and company policies.

Qualifications:

- High school diploma or equivalent; Bachelor’s degree preferred.
- Previous experience in a customer support role is advantageous.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle challenging situations with a positive attitude.

How to Apply:
**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Joining bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9580368500

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