Customer Support

2 weeks ago

JP Nagar III Phase Bengaluru Karnataka, India IIE Network Full time

**About the Company**
A design-led home decor materials brand transforming the way interior design products are purchased. The platform offers a one-stop solution for decorative materials like flooring, wall décor, and more — sourced from trusted manufacturers globally. Backed by top global VCs, the company works with 100+ leading designers and architects and has achieved profitability with an annualised revenue scale of $3M, despite being only two years old.

**About the Role**
We are looking for a Customer Success Associate to lead customer success operations and collaborate closely with marketing and sales teams. The role is 20% data analysis & strategy and 80% operations, with complete ownership of assigned KPIs.

**Key Responsibilities**
- **Sales Handover**: Coordinate with sales for smooth transfer of qualified leads with context.
- **Target Achievement**: Align with company goals and meet personal targets.
- **Customer Relationship Management**: Devise communication strategies, maintain records, and resolve queries across multiple channels.
- **Product Knowledge**: Continuously improve understanding of product portfolio for effective customer communication.
- **Feedback & Improvement**: Share actionable feedback with marketing and sales teams.
- **Reporting**: Collect and present customer feedback and data insights to stakeholders.
- **SLA Adherence**: Ensure timely resolution of queries and disputes.

**Requirements**:

- Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
- Proven experience in sales, business development, or customer-facing roles (experience in interiors, construction, or related industries preferred).
- Excellent communication and interpersonal skills.
- Goal-oriented, with strong problem-solving skills.
- Comfortable in early-stage startup environments and ambiguity.
- Willingness to experiment, learn, and adapt quickly.
- Ability to work 50-60 hours/week, 6 days/week.

Pay: ₹300,000.00 - ₹700,000.00 per year

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Provident Fund

Application Question(s):

- What is your current CTC (LPA)?
- How much is your notice period ( in Days)?

Work Location: In person

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