Front Desk Executive

1 day ago


Ambala, India Polo Labs Pvt Ltd Full time

Greet and assist patients, visitors, and vendors in a courteous and professional manner.
- Handle incoming phone calls, respond to inquiries and route calls appropriately.
- Schedule diagnostic appointments and coordinate with internal departments for smooth operations.
- Register patients, verify documentation and collect personal and medical information accurately.
- Manage billing and cash transactions, including collection of test fees, issuing receipts, maintaining cash registers and reconciling daily collections.
- Prepare and deposit daily cash reports and coordinate with the accounts team as needed.
- Verify and process payments made via cash, credit/debit cards, UPI or insurance.
- Maintain accurate and updated patient records and test requisitions in the system.
- Coordinate with lab technicians and doctors for timely testing and report delivery.
- Handle and escalate patient concerns or service issues promptly.
- Ensure the reception area is clean, organized and welcoming.
- Maintain confidentiality of all patient and payment data, in compliance with company and medical privacy policies.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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