E-commerce Refund and Claims Executive

6 days ago

Jaipur Rajasthan, India Linenwalas (Singhal Exports) Full time

**E-commerce Refund and Claims Executive**
**Location**:Jaipur, Rajasthan
**Industry**:Textile E-commerce
**Employment Type**:Full-Time

**About Us**
Linenwalas is a globally recognized digital brand specializing in premium têxtiles, serving over a million customers worldwide. Our diverse product range includes bedding, sheets, curtains, pillows, toppers, and other furnishings. We are looking for a detail-oriented E-commerce Refund and Claims Executive to manage Amazon order processing, handle refunds and claims, and ensure accurate financial reconciliation for a seamless customer experience.

**Responsibilities**:

- Process customer orders, refunds, returns, and chargebacks on Amazon Seller Central with precision and efficiency.
- Investigate and resolve customer claims and disputes promptly to uphold high customer satisfaction standards.
- Perform accurate reconciliation of refund transactions, ensuring compliance with financial policies and Amazon guidelines.
- Maintain detailed financial records of transactions, refunds, and claims for accounting and reporting purposes.
- Coordinate with the logistics team to resolve order fulfillment, delivery, and return-related issues.
- Monitor customer feedback and respond to inquiries regarding orders, refunds, and claims in a professional manner.
- Prepare periodic financial reports on refund and claim activities to support accounting and business analysis.
- Ensure compliance with e-commerce platform policies and internal financial controls.

**Requirements**:

- 1-3 years of experience in e-commerce operations, preferably with Amazon Seller Central, and familiarity with accounting processes.
- Strong knowledge of order processing, refund handling, claim management, and financial reconciliation.
- Experience in the têxtile industry or e-commerce marketplaces is an advantage.
- Proficiency in MS Excel for data analysis, financial reporting, and record-keeping.
- Familiarity with basic accounting principles and tools for transaction tracking and reconciliation.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Based in or willing to relocate to Jaipur, Rajasthan.

**How to Apply**

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- Microsoft Excel: 1 year (required)

Work Location: In person

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