Customer Relationship Executive

2 weeks ago

Jubilee Hills Hyderabad Telangana, India Studio Picaboo Full time

**Customer Interaction**:

- Provide prompt and accurate responses to customer questions regarding services, pricing, scheduling, and policies.

**Grievance Handling**:

- Address and resolve customer complaints in a timely and effective manner, ensuring a high level of customer satisfaction.
- Escalate complex issues to the appropriate departments or senior management, when necessary, while keeping the customer informed of progress.

**Feedback Collection**:

- Proactively solicit feedback from customers through various channels to gauge satisfaction and identify areas of improvement.
- Analyse feedback to recommend enhancements in services, products, or customer service practices.

**Issue Resolution**:

- Follow up with relevant departments to ensure that customer issues are resolved in accordance with company policies and customer expectations.
- Maintain a log of customer interactions and outcomes of grievance handling for future reference and reporting to management.

**Documentation and Reporting**:

- Keep accurate records of customer interactions, details of inquiries, complaints, comments, and actions taken.
- Generate reports on customer feedback and resolution status for review by management.

**Communication Coordination**:

- Coordinate communication between customers and various departments to facilitate the resolution of customer issues.
- Act as a liaison between the technical team and customers, especially when communicating complex shoot details or resolving technical issues.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 16/05/2025

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