Agm-acquisition and Resolution

Job Req ID: 41278- Location: Bhubaneshwar, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

TERM and WH Management

**Job Level/ Designation
M2

**Function / Department**

Customer Service

**Location**

Bhubaneshwar - 1

**Job Purpose**

Responsible for proper and compliant Documentation, archival, retrieval and reporting.

**Key Result Areas/Accountabilities**
- Timely access and retrieval of documents for requirements from multiple Law enforcing agencies.
- Comply with WH safety and security norms for safe keeping of documents. Liaison with local bodies through circle admin team
- Ensuring there is a comprehensive time bound plan chalked out for document shredding and consolidation. Warehouse synergy targets are achieved basis timeline outlined.

Key Accountabilities:

- Ensure document compliance
- Ensure TAT for document submission and data base submission
- Ensure zero penalty payment / zero non-compliance on document submission
- Ensure Quality & Compliance targets are achieved by the partners through audits and governance.
- Should be having hands on experience in managing large scale customer database in SQL, Access, Excel
- Have to deal with regulatory team and LEA as and when required
- Need to frequently interact with government agency TRAI
- Need to be conversant in languages (Oriya, English and Hindi)
- Should be open to travel to different part of Odisha with term officials as and when required.

**Core Competencies, Knowledge, Experience**
- Knowledge on documentation guidelines is mandatory.
- Experience of document and warehousing roles
- Need to be excellent in negotiation skill

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with a min 6+ years of experience in various customer service roles.
- WH and TERM management experience preferred
- Project Management skills

**Who can Apply**

Corporate & Circle colleagues currently handling retention roles will be eligible.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership