Customer Service Executive

15 hours ago

Gandhipuram Coimbatore Tamil Nadu, India SHRI ARTHI JEWELLERY Full time

**Job Overview**:
The Guest Relationship Executive is responsible for providing an exceptional in-store experience by welcoming customers, understanding their needs, guiding them through the purchasing process, and ensuring customer satisfaction. This role requires excellent communication skills, attention to detail, and a proactive approach to building positive customer relationships.

**Key Responsibilities**:

- **Greet and Welcome Customers**:

- Warmly greet customers with a smile and "Vanakkam" to create a welcoming atmosphere.
- **Identify Customer Needs**:

- Enquire about the customer’s specific needs or preferences to better assist them.
- **Guide to Relevant Counter**:

- Lead customers to the appropriate section based on their requirements.
- **Offer Comfort**:

- Provide seating arrangements to make customers feel comfortable.
- **Facilitate Introduction to Salesman**:

- Inform the relevant salesman about the customer’s needs and introduce them to the customer.
- **Assure Continuous Assistance**:

- Reassure customers to continue their purchase and let them know you are available for further assistance.
- **Offer Beverages**:

- Ask about the customer’s preferred drink and offer it accordingly to enhance their experience.
- **Periodic Check-ins**:

- Check in on the customer periodically to ensure they are comfortable and well-served.
- **Assist with Billing and Delivery**:

- Support the customer during the billing process and ensure smooth delivery of purchased items.
- **Provide a Warm Send-Off**:

- Give a courteous farewell, ensuring customers feel valued and encouraging them to revisit by expressing your expectation of seeing them again.
- **Report Customer Concerns**:

- Proactively report any signs of customer dissatisfaction to the manager for resolution.
- **Active Floor Presence**:

- Maintain an active and attentive presence on the floor to promptly attend to customer needs.

**Qualifications & Skills**:

- Proven experience in customer service or hospitality roles.
- Excellent interpersonal and communication skills.
- Friendly demeanor with a proactive and problem-solving attitude.
- Ability to manage time and multiple customer interactions effectively.
- Basic knowledge of billing processes and customer satisfaction standards.

**KPI**

Customer Satisfaction Rate: Measure customer feedback and satisfaction scores based on their in-store experience.

Customer Revisit Rate: Track the number of returning customers attributed to engagement efforts and farewell messaging.

Timeliness of Assistance: Monitor the time taken to address and assist customers promptly at various touchpoints.

Resolution of Customer Concerns: Measure the percentage of customer issues reported and resolved effectively.

Active Floor Presence: Evaluate the frequency and consistency of active engagement on the floor throughout the shift.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8754599813

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