Customer Service Representative

2 weeks ago

Navi Mumbai, India SBN Tech Full time

Good Communication skills in Hindi & English

Day Shift
- Salary -14K to 30K CTC basis on experience and qualifications. Immediate Joiners are more preferred.

Location: MBP, Mahaphe, Navi Mumbai Outbound sales
- ICICI Banking Process

Qualificcation: -Minimum 12th Pass and Graduation and above are added advantage

Exp: Minimum 1 to 3 years experience / Fresher also can apply

Job Profile: - This position performs outbound calls to potential and current customers to qualify them as sales leads for sales specialists. This position will require working closely with Sales to ensure accurate and effective quality of sales leads Essential Functions:
- Make outgoing calls to potential customers to schedule high quality leads for sales.
- Serve as qualified professional representative when dealing with customer communications
- Possess strong knowledge of company products and services to identify customer needs when qualifying them.
- Document each call as per company and departmental policies and procedures.
- Follow up with potential customers in a timely manner if necessary.
- Demonstrate an aptitude for sales, be able to ask for the next meeting and suggest additional products or services to increase customer satisfaction and revenue.
- Be patient and understanding in all customer interactions.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Maintain regular attendance and to arrive to work on time
- Function as an effective team member while supporting the efforts and concepts of other departments.
- Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
- Possess strong problem solving and decision making skills while using good judgment.
- Multi-task and change from one task to another without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
- Identify opportunities for improvement while creating and implementing viable solutions
- Perform other duties as assigned.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Mahape, Navi Mumbai - 400710, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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