Customer Support Representative

2 days ago

Kochi, India Chris Johnson Business IT Solutions Full time

Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship. - Follows up with customer via telephone following initial contact. - Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product. - Continued product education to better service customer calls. - Maintains accurate daily record in tracker. **Requirements**: - **Minimum 2 years' experience at international call center.**: - Strong customer service and tele calling skills. - Experienced with Web Based Applications and Windows. - Ability to manage sensitive and critical client information. - **Excellent verbal and written communication skills (English)** is a must. - Problem solving and decision-making skills. - Ready to work in day/night shifts (Rotational) **Salary**: Up to ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Morning shift - Rotational shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - International voice process: 2 years (preferred) - Call center: 2 years (preferred) **Language**: - English (preferred)

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