Front Office Executive

Front Office Executives (Operations)

**Position**:Front Office Executives (Operations)

**Location**:Pune

**Department**: EC Operations

Reports to: Regional Operations Manager

Job Summary: The Front Office Executive (Operations) will be responsible for supporting the daily administrative and operational functions of the showroom. The role focuses on ensuring smooth day-to-day operations, maintaining showroom cleanliness and brand standards, managing inventory, and assisting the internal team to enhance the overall customer experience.

**Note**: This role does not include any sales-related responsibilities.

**Key Responsibilities**:
**1.Operational Management**:

- Assist in managing the day-to-day Admin operations of the showroom, ensuring compliance with company policies and procedures.
- Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.

**2.Inventory Management**:

- Monitor and manage stationary & housekeeping inventory, ensuring demo-lifts are well maintained and displays of samples are visually appealing.

**3.Showroom Presentation**:
**-**Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards.
- Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained.

**4.Customer Service Support**:

- Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service.
- Address any operational issues that may arise during the showroom’s operation, ensuring prompt resolution.

**5.Documentation and Reporting**:

- Maintain accurate records of showroom operations, including inventory counts, client walk-ins, and maintenance logs.
- Prepare and submit regular reports on showroom maintenance reports, inventory, and operational issues to the reporting manager.

**6.Maintenance and Facilities Management**:

- Coordinate with maintenance personnel and vendors to ensure the showroom is well-maintained and all equipment is in working order.
- Handle minor repairs and troubleshooting of showroom equipment and fixtures.

**7.Compliance and Safety**:

- Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Conduct regular safety inspections and address any hazards or safety concerns promptly.

**Qualifications**:

- Bachelor’s degree (preferred in any field, commonly in Commerce, Business Administration, or Arts), or Diploma holders in Hospitality, Front Office, or Retail Management.

**Experience**:

- 0-2 years for entry-level FOEs (Freshers can also be considered if they have strong communication and grooming skills).
- Experience in similar roles in retail, hospitality, or front-desk/customer-facing positions is highly preferred.

**Key Skills Required**:

- Excellent communication skills (Fluency in English and regional language).
- Customer service orientation.
- Good interpersonal skills and presentation.
- Ability to handle walk-in clients, coordinate with internal teams, and manage basic administrative tasks.

**Grooming & Personality**:

- Presentable appearance, neat grooming.
- Polite and professional behaviour.
- Multitask and stay composed under pressure.

Pay: ₹15,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Morning shift

Work Location: In person