Ecommerce Operations and Customer Service Associate

4 days ago

Film Nagar Hyderabad Telangana, India Hilo Design Full time

**Responsibilities**
- Manage website orders and update into internal dashboard
- Performing order conformations by contacting customers
- Be able to communicate clearly & effectively in English & Hindi in both written and verbal
- Assigning orders on shipping portal periodically
- Contacting courier partners for Pick up and delivery issues,escalating and solving them on priority
- Delivering daily insightful reports of orders
- Maintaining inventory of the products
- Create orders on the platform post confirmation of the orders from the customers
- Work on Excel to plan the production
- Work with marketplaces to create orders and plan production
- Create shipments with shipping partner and ensure delivery to customers on the priority
- Plan the execution of all the orders and swift delivery of the orders

**Desired Skills**
- Must have experience in working for e-commerce companies
- Expertise with computer operations, MS Excel, MS Word, Internet browsing
- Excellent and fluent English written and oral communication skills
- Analytical skill set would be a great asset.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹17,000.00 - ₹19,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Film Nagar, Hyderabad - 500096, Telangana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 8639743703

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