Ecommerce Operations Manager

4 weeks ago

Hyderabad, India vidaXL Full time

Job Title: Ecommerce Operations ManagerLocation: HyderabadExperience: 8+ YearsJob Summary:We are looking for an experienced and results-driven Ecommerce Operations Manager to oversee and optimize end-to-end ecommerce operations. The ideal candidate will be responsible for order fulfillment, logistics, inventory control, vendor coordination, and ensuring a seamless customer experience across digital platforms.Key Responsibilities:1. Order Fulfillment & Logistics:- Ensure timely and accurate order processing, dispatch, and delivery.- Coordinate with 3PL providers, couriers, and internal teams to meet SLAs.- Monitor return and refund processes, minimizing costs and improving customer satisfaction.2. Inventory Management:- Manage stock levels across warehouses and ecommerce platforms.- Prevent stockouts and overstock situations through forecasting and planning.- Collaborate with procurement and warehouse teams to maintain optimal inventory.3. Platform Operations:- Oversee backend operations of marketplaces (Amazon, Flipkart, Myntra, etc.) and own website.- Monitor catalog accuracy, pricing, and promotions.- Ensure listings are optimized for performance and customer experience.4. Process Improvement & Analytics:- Analyze operational KPIs (delivery time, order accuracy, RTO, etc.) and identify areas for improvement.- Drive process automation and efficiency in daily operations.- Develop and implement SOPs across ecommerce functions.5. Stakeholder & Team Management:- Liaise with cross-functional teams including marketing, technology, finance, and customer service.- Lead and mentor operations staff, fostering a culture of accountability and continuous improvement.Requirements:- Bachelor's degree in business, Supply Chain, or related field (MBA preferred).- 5 to10 years of experience in ecommerce operations or supply chain management.- Strong understanding of ecommerce platforms, logistics, and inventory systems.- Analytical mindset with proficiency in Excel, ERP systems, and order management tools.- Excellent leadership, communication, and problem-solving skills.Preferred Skills:- Experience working with marketplaces like Amazon, Flipkart, etc.- Knowledge of WMS, OMS, and ecommerce platforms like Shopify, Magento, or WooCommerce.- Familiarity with customer service and returns management.

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