Service Advisor

6 days ago

Gurugram Haryana, India Spinny Full time

Greet customers and offer excellent customer service from intake to release oftheir vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Stakeholder management, CX handling, ticket management and Warrantyhandling
- Responsible for handling customer escalations at city level
- Driving better customer experience with instant resolution at the time of delivery
- Ensuring process and policy adherence across the function so that CX experienceis not impacted
- Understanding customer expectations in various aspects and sharing the samewith central team

**Job Types**: Full-time, Permanent

**Salary**: ₹11,824.37 - ₹26,146.84 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Car Technical service: 1 year (required)

Work Location: In person

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