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Service Advisor

2 weeks ago

Gurugram Haryana, India DAP Kia Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities:Customer Handling**:

- Greet customers professionally and understand their vehicle service requirements.
- Provide accurate cost and time estimates for repairs and maintenance.
- Explain service details, additional repair recommendations, and warranty coverage.

**Job Card Management**:

- Open job cards and ensure all customer concerns are documented clearly.
- Coordinate with the workshop floor supervisor/technicians for repair status updates.
- Monitor job progress and ensure timely completion and delivery.

**Workshop Coordination**:

- Act as a bridge between customers and technicians to ensure clarity of work.
- Ensure parts availability and coordinate with inventory if required.
- Perform quality checks before vehicle delivery.

**Follow-up & Customer Satisfaction**:

- Keep customers informed of delays or additional repair requirements.
- Conduct post-service follow-ups to ensure satisfaction.
- Handle customer complaints and escalate issues when necessary.

**Reporting & Documentation**:

- Maintain records of service bookings, invoices, feedback, and repeat repairs.
- Ensure compliance with manufacturer service guidelines and standards.
- Assist in meeting monthly service targets and CSI (Customer Satisfaction Index) goals.

**Requirements**:

- Diploma/ITI or Bachelor’s degree in Automobile/Mechanical Engineering or related field.
- 1-5 years of experience as a Service Advisor in a 4-wheeler dealership or authorized service center.
- Good technical knowledge of vehicle systems and repair processes.
- Strong communication and interpersonal skills.
- Customer-oriented attitude with problem-solving abilities.
- Familiarity with DMS (Dealer Management System) and CRM tools.

**Preferred Qualities**:

- Experience with brands like Maruti Suzuki, Hyundai, Tata, Mahindra, Toyota, etc.
- Knowledge of service process audits and warranty procedures.
- Local language proficiency and basic English skills.

Pay: ₹12,278.80 - ₹27,896.86 per month

Work Location: In person